Privacy policy

1. Who we are

1.1 LAZYFELLA is a trading name of FFS Beauty Ltd. We also sell razors and shaving products under our FFS brand. In this policy, "we", "us" and "our" mean FFS Beauty Ltd.

1.2 FFS Beauty Ltd is the controller of your personal data. This means we decide how and why it is used. We are registered in England and Wales (company number 09390238). Our registered office and address for correspondence is Unit 6-8 Primary Point, Progress Drive, Cannock, Staffordshire, WS11 0JF.

1.3 This policy explains what personal data we collect when you use www.lazyfella.co.uk, buy from us, contact us or interact with us on social media, how we use it, who we share it with and your rights. We follow the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1.4 If you have any questions about this policy or your data, please contact our Data Protection Officer at info@lazyfella.co.uk or call 01543 648044.

2. What we collect

2.1 Information you give us. When you place an order, create an account, sign up to our emails or texts, leave a review or contact us, we collect details such as your name, delivery and billing address, email address, phone number, order history, Regular Delivery details and anything you tell us when you get in touch.

2.2 Payment information. We don't see or store your full card details. Payments are handled securely by our payment providers, Shopify, Stripe and PayPal. You can read their privacy policies here:

(a) Shopify: www.shopify.com/legal/privacy

(b) Stripe: stripe.com/privacy

2.3 Information collected automatically. When you use our website, we collect information such as your IP address, browser, device type and how you use our site. Some of this is collected using cookies and similar technologies. Our Cookies Policy explains what we use and how to manage them.

2.4 Information from other sources. We may receive information about you from advertising platforms, analytics providers, review platforms and affiliate partners, for example to understand which advert or partner brought you to our website. We never buy or rent personal data.

2.5 If you buy for someone else. If you order a LAZYFELLA product for someone else, for example a partner, we will use their name and address to deliver it. Please only give us their details if you are happy they would expect you to. We won't send them marketing unless they sign up themselves.

2.6 Under 18s. Our website and products are for adults. We don't knowingly collect personal data from anyone under 18.

3. How we use your information and our legal reasons

3.1 We can only use your personal data when the law allows it. This table explains what we use it for and the lawful basis we rely on.

What we use it for	What we use	Lawful basis
Processing and delivering your orders and Regular Deliveries, taking payment and handling returns and refunds	Name, addresses, email, phone, order and payment details	Contract
Running your account and sending order updates, delivery updates and Regular Delivery reminders	Name, email, phone, account and order details	Contract
Answering your questions and complaints	Contact details, order details and what you tell us	Contract and legitimate interests (looking after our customers)
Sending you marketing emails and texts	Name, email, phone, order history and preferences	Consent (see section 6)
Showing you relevant adverts on social media and other websites	Email, phone, cookie and device data	Consent (via our cookie banner)
Understanding how our website is used and improving it	Device and usage data	Consent (via our cookie banner) for analytics cookies
Collecting and showing reviews	Name, email, order details and your review	Legitimate interests (helping other customers choose)
Preventing fraud and keeping our website secure	Device data, IP address, order and payment details	Legitimate interests (protecting our business and customers)
Keeping records for tax and accounting	Name, address, order and transaction details	Legal obligation

3.2 We don't make decisions about you based solely on automated processing that have a legal or similarly significant effect on you.

4. Who we share your information with

4.1 We only share your personal data with service providers who help us run our business, and only as much as they need. They must keep it secure and can only use it on our instructions. We never sell your personal data.

4.2 The types of provider we use are:

(a) our website and checkout platform, Shopify;

(b) payment providers (see clause 2.2);

(d) our customer service platform;

(e) our email and SMS marketing platform;

(f) advertising and analytics partners, including Google, Microsoft, Meta and TikTok;

(g) review platforms, including Reviews.io and Trustpilot;

(h) our affiliate network, Awin, which tracks sales that come from our partners; and

(i) our professional advisers, such as accountants and lawyers.

4.3 Links to the privacy policies of our key partners:

(a) Google: policies.google.com/privacy

(b) Microsoft: privacy.microsoft.com/en-gb/privacystatement

(d) TikTok: ads.tiktok.com/i18n/official/policy/privacy

(e) Reviews.io: www.reviews.io/front/user-privacy-policy

(f) Trustpilot: uk.legal.trustpilot.com/for-businesses/business-privacy-policy

(g) Awin: www.awin.com/gb/privacy

4.4 LAZYFELLA and FFS. Because LAZYFELLA and FFS are both run by FFS Beauty Ltd, we hold customer data for both brands. We use it to run your orders and account for whichever brand you buy from. We will only send you marketing about the other brand if you have agreed to receive marketing from us, and you can unsubscribe at any time.

4.5 We may also share your data if the law requires it, for example with HMRC or the police, or if we sell or transfer all or part of our business.

5. Sending your data outside the UK

5.1 Some of our service providers store or process data outside the UK, for example in the European Economic Area or the United States.

5.2 When this happens, we make sure your data is protected in the way UK law requires. This means the country has been approved by the UK government as having adequate data protection, or we use approved safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

5.3 For more information about these safeguards, please contact us at info@lazyfella.co.uk.

6. Marketing

6.1 We only send you marketing emails or texts if you've said yes. You can sign up at checkout, where there are separate tick boxes for email and SMS, or through the sign-up forms on our website.

6.2 Every marketing email and text includes a simple way to unsubscribe, and it works straight away. You can also email info@lazyfella.co.uk and we'll take you off our lists.

6.3 Unsubscribing from marketing won't stop order updates, delivery updates or Regular Delivery reminders, because we need to send these to run your orders.

6.4 You can turn off advertising and analytics cookies at any time using the cookie settings link on our website.

7. How long we keep your data

7.1 We keep your personal data only for as long as we need it:

(a) order, account and transaction records: for as long as you are a customer and then for six years, because the law requires us to keep financial records for tax purposes;

(b) marketing preferences: until you unsubscribe, after which we keep a record that you've opted out so we don't contact you again;

(d) cookie data: as set out in our Cookies Policy.

7.2 We may anonymise your data, so it can no longer be linked to you, and use it for research or statistics. Anonymised data isn't personal data, so we may keep it indefinitely.

8. Keeping your data safe

8.1 We use appropriate technical and organisational measures to protect your personal data, including encrypted connections on our website and checkout, access controls and regular testing for security weaknesses.

8.2 If you have an account, please keep your password private and don't share it with anyone.

8.3 No method of sending information over the internet is completely secure. We do our best to protect your data, but we can't guarantee the security of data sent to our website.

8.4 If there is a data breach that is likely to put your rights at risk, we will tell you and the Information Commissioner's Office (ICO) where the law requires us to.

9. Your rights

9.1 You have the following rights over your personal data:

(a) Right to be informed: to know how we use your data. That's what this policy is for.

(b) Right of access: to ask for a copy of the personal data we hold about you.

(c) Right to rectification: to ask us to correct data that's wrong or incomplete. You can also update some details yourself in My Account.

(d) Right to erasure: to ask us to delete your data. We may need to keep some records, for example for tax purposes (see section 7).

(e) Right to restrict processing: to ask us to pause using your data, for example while we check it's accurate.

(f) Right to object: to object to us using your data where we rely on legitimate interests. You can object to direct marketing at any time, and we will always stop.

(g) Right to data portability: to ask for a copy of the data you gave us in a format you can take elsewhere.

(h) Right to withdraw consent: where we rely on your consent, for example for marketing or cookies, you can withdraw it at any time. This won't affect anything we did before you withdrew it.

9.2 To use any of these rights, email info@lazyfella.co.uk or call 01543 648044. You don't usually have to pay. We may ask you to confirm your identity before we act. We will respond within one month, or tell you within that time if we need longer because your request is complex.

10. Complaints

10.1 If you're unhappy with how we've handled your personal data, please tell us first at info@lazyfella.co.uk. We will acknowledge your complaint within 30 days and let you know the outcome without undue delay.

10.2 You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator. Visit ico.org.uk/make-a-complaint or call 0303 123 1113.

11. Changes to this policy

11.1 We may update this policy from time to time. The latest version will always be on this page. If we make significant changes, we will tell you by email where appropriate.

11.2 This policy was last updated in October 2026.